#Loxone extension offline how to#
#Loxone extension offline Offline#

Loxone Config has a Link Diagnostics tool.

If only one Extension is offline, check the wiring on that device. Track the cabling to the affected device and check of any issues along the line. If multiple extensions are offline, it is often possible to see where the error is.

For more detailed information on Tree Cabling, see here.

Run this tool to get more detailed information about the status of the connected Tree devices.

Loxone Config has a Tree Diagnostics tool.

If only one Tree device is offline, check the wiring on that device. Track the cabling to the affected devices and check for any issues along the line. If multiple devices are offline, it often possible to see where the error is.

#Loxone extension offline Offline#

A detailed checklist for an Air Device displaying as offline can be found here.

For further information on Loxone Air Technology, please refer to here.

First, check the list of general points.

If none of the above points has led to a solution to the problem, you will find more detailed information here:

Further details about the device can be found in the leaflet that comes with the device.

In this case, focus on the issue with the extension.

If an extension is displayed as offline, the connected devices are also displayed as offline.

Check if the device is online again after waking it up. To ‘wake up’ the device, press a button, trigger a sensor, or similar.

Battery-powered devices only work when they are ‘awake’.

If this is a battery-powered device, check that the batteries are sufficiently charged.

More detailed information can be found in the leaflet that comes with the device. Most devices have a status indicator (An LED, a display, or similar). Possible Causes and Troubleshooting General

#Loxone extension offline how to#

To learn how to disable online status monitoring for a particular device, see here. In the following section, you will find information about possible causes and troubleshooting. Below you will find information on possible causes and troubleshooting.Īn overview of the online status and batter level of Loxone devices can be found in Device Status in Loxone Config. The time taken for a device to report offline depends on the device type. At the time of review, all components must be installed and fully functional.If a device cannot be reached for a certain time, the device is reported as offline. – Loxone Water Sensors in appropriate roomsĪ Loxone Partner Consultant will review each project you submit for the Smart Home Bonus. – Loxone Smoke Detector in designated rooms*

– Loxone Touch/Touch Pure/Touch Surface for control in each room – Loxone Valve Actuators for zoned heating control for each room/zone – The shading should be controlled either by a Geiger motor, our Shading Actuator or our Relay Extension – A Motion Sensor Tree in each room (unless using our Ceiling Light with inbuilt motion sensor) – A minimum of 80% of the lighting should be Loxone Tree. The following hardware must be included in a Loxone Smart Home project: To qualify, the following functions must be commissioned: The 3% bonus will be in the form of a credit note on your account. The Smart Home Bonus is available on projects where the components were purchased after. Have you commissioned a true Loxone Smart Home? If so, you’ll effectively receive an addition 3% discount off the list price of all the Loxone components you’ve used in this project.